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July 24, 2020 – Ortho Clinical Diagnostics announced that its Ortho Care holistic service and support program was ranked No. 1 in the diagnostics industry for a fifth straight year. The rankings were published in IMV 2020 ServiceTrak reports and based upon opinions of laboratory professionals working in U.S. hospitals representing more than 3,000 systems.
In addition to retaining its top combined ranking, Ortho was ranked No. 1 for Overall Service Performance, Overall System Performance and Overall Customer Satisfaction in all three Service Trak industry reports: Integrated Systems, Immunoassay Analyzers and Chemistry Analyzers.
“The breadth of the recognition reflects a key differentiator for Ortho: best-in-class customer service and support,” said Zachary Ballard, head of regions LATAM, ASPAC and Japan and Ortho Care.
“We provide real-time, personalized support to ensure labs are running efficiently and help them consistently deliver excellent patient care. In addition, we regularly are able to address many of our customers’ support needs remotely, which is of tremendous value in this era of COVID-19 and social distancing…”