April 23, 2025- Franciscan Health Orthopedic Hospital Carmel has earned a 5-Star Rating from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a program of the Centers for Medicare & Medicaid Services (CMS). The HCAHPS (pronounced “H-caps”) survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. HCAHPS also known as the CAHPS Hospital Survey, is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience.
While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.