March 12, 2025- Ambulatory surgery centers are outpatient facilities that provide same-day surgical, diagnostic, and preventive procedures at a lower cost to the patient. There are over 6,000 Medicare-certified surgery centers operating in the United States, and that number continues to grow. As more and more patients look to an outpatient setting for these procedures, it’s more important than ever for patients care to be the central focus in an ambulatory setting.
Patient experience is a critical way to measure the quality of patient care within an ambulatory surgery center. Creating an organized process for collecting, analyzing, and executing patient feedback is key here, because these facilities are designed to handle large volumes of patients. As ASCs continue to develop into a central player in the healthcare industry, it’s crucial for ASC leaders to develop better plans for optimizing and improving the patient experience.
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