Melody Hernandez, senior account manager with Owens & Minor, said this year has been unique in more ways than one. By Graham Garrison With 17 years of experience as an account manager for Owens & Minor, Melody Hernandez has seen her share of market disruptions. New technology implementations. Health systems consolidating. Recessions and bounce backs and economic … [Read more...]
Windshield Time
Car-buying tools Buying a vehicle has long required in-person communication, often followed by a request to fill out a customer survey a few miles long. Over the past few months, Volkswagen has tackled both of those challenges amid a pandemic with two new tools. Volkswagen of America and VW Credit have worked with CDK Global, Inc. to launch Sign Anywhere, a digital signature … [Read more...]
Stockpiles Divert Critical Supplies from the Front Lines to the Back Shelf
Long-term stockpiles present an unworkable mix of management, logistical,and financial challenges for healthcare providers Proposals requiring healthcare providers to maintain a 90-day stockpile of personal protective equipment (PPE) and other critical supplies appear to be a simple way to avoid future equipment shortages. In reality, requiring every hospital and nursing … [Read more...]
Quick Bytes
We’re all Zoomed! America experienced a collective cry of sorts when Zoom reported widespread outages Monday, August 24. Classrooms and boardrooms that had come to rely on the videoconferencing platform were panicking as the company worked to address the issue. But it was a reminder of the perils created by a reliance on technology to facilitate conversations that used to be … [Read more...]
Medical Distancing
COVID-19 leads to a decline in screening and testing for cancer,diabetes and cardiovascular issues. What’s next? By Mark Thill COVID-19 kept patients away from their doctor’s offices. When will they return? Will they return? And how will all this affect Repertoire readers? In May, the Kaiser Foundation Family Poll found that 48% of adults surveyed said they or someone … [Read more...]
Don’t Delay
As if combating a pandemic was not enough, healthcare providers were urging patients not to delay important medical procedures. In early spring, as COVID cases rose and states shut down, many hospitals, if not all in Georgia, stopped doing elective procedures, said Anna Adams, vice president of government relations at the Georgia Hospital Association (GHA). Or, at least, … [Read more...]
Supply Chain Executive Profile
Marisa Farabaugh, BS, MBA, senior vice president and chief supply chain officer, AdventHealth The Journal of Healthcare Contracting (JHC): What’s the most challenging or rewarding project that you’ve worked on the last 12 to 18 months? Marisa Farabaugh: COVID-19. How can you not call that both challenging and rewarding? From a challenge perspective, we’ve had to … [Read more...]
Customer Care Before and After the Sale
Seven ways every customer touchpoint can increase company revenues By Sandler Systems There’s a hidden sales force within your company right now. They may already have great relationships built with your customers. They speak to them regularly and help them each time. Most importantly, their relationships are built on trust. Where can you find this hidden sales force? … [Read more...]
Back to School
Five homework tips to make you a best-in-class salesperson By Brian Sullivan Last week, my 14-year old daughter came running into the kitchen and yelled, “I am so excited! I just found out about my freshman class schedule. I can’t wait to mask up and get back to class!” (Okay, I might have added that mask up part myself) My first reaction was, “That sounds great!” And … [Read more...]
Clearing the Air
With more procedures shifting from the operating room to the outpatient clinic,the need for cost-effective smoke evacuation has never been greater. In today’s demanding world of healthcare, two requirements remain – safety and value. Healthcare providers insist that products provide utmost safety, not only for the patient being treated, but also for each healthcare … [Read more...]