New Mass General Brigham study finds ways to improve outcomes for heart failure patients. By Pete Mercer A recent study conducted by Mass General Brigham, a Massachusetts-based integrated academic healthcare system, looked at a new approach to improve medical therapies to reduce the risk of worsening symptoms and extend the lives of patients with heart failure. A virtual … [Read more...]
Supply Chain Leader Spotlight
Laura Johns, Administrative Director for Supply Chain and Support Services, Cleveland Clinic Editor’s note: The following interview first appeared in The Journal of Healthcare Contracting’s Women Leaders issue. Please tell us a little bit about your role and responsibilities within your organization. As the Administrative Director for Supply Chain and Support Services … [Read more...]
New Developments in Hand Hygiene Guidelines
The updated guidelines include seven essential practices that should be a part of all HAI reduction programs. By Paul Girouard Hand hygiene is a critical component in the reduction of hospital acquired infections (HAIs). A lot has happened in health care over the last few years, yet the guidelines used by providers hadn’t been updated since 2014. So, it’s exciting to … [Read more...]
Meeting Expectations
Understanding the difference between customer service and customer experience. By Pete Mercer Much has been made of improved customer service and the hyperfocus on the customer experience in the last several years. Companies across the world have been focusing on tactics that are meant to improve their relational approach to bringing in customers and driving leads for the … [Read more...]
The Show Must Go On
The importance of role-playing for medical sales success. By Brian Sullivan There is a difference between an Academy Award winning actor and the rest. Sure, having natural talent certainly helps, but the stars in any profession separate themselves by rehearsing and practicing more than average performers. Do seasoned Oscar winners stop practicing later in their career … [Read more...]
The Signs Are All Around Us
How reps can deliver greater value while growing their lab business. By Jim Poggi For me, there are few experiences as exciting and rewarding as presenting a new test to a customer, having them adopt it and finding out later how valuable they found it for their practice and their patients. I am sure those of you who focus your time selling lab solutions feel the same way … [Read more...]
Publisher’s Letter
Relationships and Problems The headline does not say “relationship problems.” This is an industry magazine, not Dr. Drew and Adam on Loveline. I said relationships and problems. In the new norm, are relationships still important? Last month one of our longtime clients and a close friend was disappointed in us due to some deadline issues. I will leave all parties … [Read more...]
April 2023
Click Here to Read (link to pdf) Publisher's Letter Understanding Sepsis Knowledge is key to better outcomes for post-sepsis patients Steve Dennison: A presence missed Henry Schein Medical Hosts 2023 National Sales Meeting East and West Area Meetings brought together more than 1,200 Team Schein members, supplier partners, and exhibitors to … [Read more...]
Industry News
Linda Rouse O’Neill promoted to Senior Vice President for Supply Chain Policy The Health Industry Distributors Association announced that Linda Rouse O’Neill has been promoted to the position of Senior Vice President for Supply Chain Policy. “In 12 years at the forefront of HIDA’s advocacy, Linda has positioned distributors and HIDA as trusted partners for policymakers in … [Read more...]
Ready to Connect
3 Ways RepConnect Provides Reps a Next-Gen Business Experience In the annals of digital technology, the iPhone’s release (June 29, 2007) is celebrated as ringing in a new era of innovation in communication. And rightfully so. But it could be argued that almost 13 months after that infamous debut came a just-as-important launch. On July 10, 2008 Apple introduced the App … [Read more...]