February 9, 2024- In unprecedented times, Nick Urban, Vice President of Sales, Thermo Fisher Scientific, learned the conviction it takes to change business strategies to adapt to the market, all while remaining focused on how to best support Thermo Fisher’s customers.
“During the pandemic, I got heavily involved in the day-to-day operations of the supply chain, supporting my commercial organization, increasing my visibility with all customers, and also really hearing first-hand how the company could better support these customers,” he said. “We then infused the voice of our customers to make real-time adjustments to adapt to the market.”
Successful transitions
Urban stepped into the role of VP at a time when the company was navigating both pandemic and post-pandemic strategies, such as real-time inventory, supply chain KPIs, and increased tolerance for overhead/stock to further support customers – all of which changed Urban’s leadership focus to increase partnerships with both customers and colleagues.
Moving into a new role can be an intimidating experience for any business professional, no matter the market conditions. Fortunately, Urban has had experience taking on new tasks. Earlier in his career, Urban made the move from sales rep to sales leader. According to Urban, the biggest impact he experienced from moving from a sales rep to leader was the jump from being an individual contributor to leading people. “Instead of influencing your own ‘outcome’; coaching, developing, and driving others toward outcomes becomes the most critical aspect of the job.”
Read more in the latest issue of Repertoire Magazine.