Amazon Clinic, which launched in 2022, has now rebranded to Amazon One Medical Pay-Per-Visit. This change serves to unify the company’s healthcare services under one comprehensive brand.
Customers now have two options when seeking healthcare from Amazon One Medical, Pay-Per-Visit telehealth or Membership, where customers pay a monthly or annual fee for on-demand virtual care.
Amazon One Medical in-person and telehealth visits treat more than 30 of the most common health conditions including pink eye, urinary tract infections, and the flu; making it much easier for patients to secure the care they need and get healthy, according to the company.
“It’s simply too hard to get the medical care you need, when you need it, and affordably – long waits, high costs, and impersonal care make it unnecessarily difficult for many patients today,” said Neil Lindsay, senior vice president of Amazon Health Services. “Amazon One Medical’s Pay-Per-Visit telehealth service makes it easier for customers looking for care to see a provider, with fewer clicks and even lower per-visit pricing.”
All healthcare patients under Amazon now have access to the same telehealth experience of Amazon Clinic, giving customers that do not live near a One Medical office, or those who already have a different primary care provider, to access care. This also serves to provide patients with faster, more convenient access to addressing numerous one-off conditions. Messaging visits are now $29, and video visits are $49, with patients paying for care on an as-needed basis. Insurance is not accepted or not needed, and FSA/HAS payment is accepted.
“We are improving our care model by making per-visit pricing even more affordable and reducing the number of steps it takes for customers to start a visit on Amazon.com and in the Amazon app,” according to a June 27 Amazon One Medical press release.
In messaging visits, a clinician reviews a patient’s information, messages them, and then sends the patient a personalized treatment plan. For video visits, patients and clinicians discuss symptoms and treatment plans in real time over a video call.
One Medical’s membership-based primary care delivers ongoing treatment, with a team of clinicians that are on call whenever they are needed. Members can also address long-term health through “well visits” and preventative screenings at a One Medical Office, and manage new and ongoing conditions (heart disease, irritable bowel syndrome, diabetes, etc.) through either in-person or remote visits. The membership-based care is available to Prime Members for a discounted rate of $9 ($99 a year), or to all patients for $199 per year. Patients can also meet virtually 24/7 with a healthcare provider about any current health concerns such as cold and flu, skin issues, allergies, and more, for no extra cost.
Amazon One Medical Care is provided by Doctors of Medicine (M.D.), Doctors of Osteopathic Medicine (D.O.), Physician Assistants (P.A.), and Nurse Practitioners (N.P.). “Each primary care provider, whether in person or virtual, places a strong emphasis on fostering patient-provider relationships and aims to be a long-term health care advocate,” the company said on its website.