From sexually transmitted infections to tick-borne diseases, the complete blood count has become a frontline tool in modern diagnosis and treatment. By Jim Poggi In the Repertoire September 2025 Physician Office column “Hidden Dangers,” we looked at infections that do not present obvious physical symptoms and how the complete blood count (CBC) can come to the rescue and … [Read more...]

ADLM President Paul Jannetto, Ph.D., says the next five years will bring sweeping changes to diagnostics, but sustaining progress requires policy reform and a stronger workforce. This summer in Chicago, thousands of laboratory medicine professionals from around the globe gathered, not merely to exchange ideas, but to signal the next frontier in how we think about, develop, … [Read more...]

The importance of finding balance with space, workflow, and technology in the patient setting. For decades, healthcare organizations have wrestled with the inefficiencies that come from disconnected systems, equipment, and processes. Exam rooms often function as patchwork spaces, where cabinetry, diagnostic devices, and digital systems operate in silos. While each tool … [Read more...]

NDC’s Michael Price on resiliency in distribution. A career in the medical device supply chain is fast-paced and dynamic, requiring professionals to quickly adapt to changing demands. As the Senior Director of Operations at NDC, Inc., Michael Price’s knows this well. His role is to understand where people need to be in the warehouse, what resources are essential and how … [Read more...]

How Julio Chavarria and NDC’s warehouse team keep the supply chain running. Julio Chavarria’s career has been built by working in a supply chain culture with high expectations: orders must go out on time with high quality standards, while simultaneously managing costs and prioritizing warehouse safety. “After more than 10 years with NDC and in various warehouse roles from … [Read more...]

The many roles of McKesson’s Mike Bird. By Pete Mercer Mike Bird is a delivery professional lead at McKesson Medical-Surgical, one of the largest distributors of medical supplies in North America. His team operates out of a cross dock, which is a location that receives finished orders from McKesson’s distribution center in Lehigh Valley. His team of eight delivery … [Read more...]

How one independent distributor partners with school nurses to meet evolving challenges in student care. For three generations, MacGill has been dedicated to one customer above all others: the school nurse. From adhesive bandages to vision and hearing screening equipment, the company has carved out a highly specialized niche, serving K-12 schools nationwide. It is a role Jay … [Read more...]

Customer experience expert Lisa Ford explains why satisfied customers could still walk away – and how leaders can create experiences that keep them coming back. By Pete Mercer In business, everything begins and ends with the customer experience. In the competitive and highly regulated world of medical sales, the quality of the customer’s journey is no longer a bonus – … [Read more...]

By Pete Mercer In a recent episode of the Repertoire Podcast, host Scott Adams spoke to Audra Jones, senior vice president and head of North America for QuidelOrtho, about her role at the company, where the organization is headed, and the importance of manufacturer-distributor relationships in delivering value to clients. Delivering value together To spark fresh … [Read more...]

Why “doing fine” might be the greatest threat to your sales team. by Brian Sullivan There’s a slow, quiet way sales teams die. Not from layoffs. Not from economic collapse. Not from tariffs. But from good years. A string of good-enough quarters. A few reliable accounts. Comfortable margins. A sales team that’s “earned the right” to coast. Until one day, … [Read more...]