October 19, 2026- The world of the healthcare supply chain industry is constantly evolving, reflecting the shifting needs of its customers and their patients. A typical day on the job for Matt Roy is just as dynamic – consisting of site visits, leading projects and resolving challenges or inquiries across Henry Schein’s network.
As Director, Operations – Project Management, Roy’s role at the Company supports the U.S. distribution network through operational projects, process improvements and problem-solving initiatives that help its facilities operate more efficiently.
“My goal is to help remove obstacles for our teams so we can continue delivering the reliable service our customers depend on,” said Roy. “This includes our ability to ship approximately 99% of in-stock items on the same business day an order is received.”
Roy has been dedicated to improving healthcare logistics for 15 years. Although he was initially drawn to the operational side of the business, over time he began to appreciate the unique role that the healthcare supply chain plays in supporting providers and patients.
“Knowing that my efforts can help make someone’s job easier, improve an operation or solve a problem that impacts customer service keeps me motivated,” said Roy. “Our work helps healthcare professionals access the products they need to deliver care, which adds an extra level of purpose and responsibility to what we do every day.”
On days at work that are challenging, Roy reminds himself that the work he does supports not only Henry Schien’s teams, but also its customers, in a positive way.
He says that patience, resiliency and the ability to view any issues that arise from multiple angles has contributed greatly to his success in the workplace.
“In operations, solutions are rarely one-size-fits-all,” said Roy. “To be willing to listen and understand how decisions impact different parts of the business is critical to finding the best path forward.”
Roy has witnessed significant changes in the healthcare supply chain and distribution industry throughout his career, he says, due to the advent of new technology and advanced material-handling systems.
“While demand and service expectations have always been important, today’s supply chains must also focus on accuracy, value-creation and cost-effectiveness for the operation,” said Roy. “Technology has allowed us to make smarter decisions, improve productivity and ultimately create a more reliable supply chain that better serves our customers.”
Read more articles like this on Keeping Care Moving in the latest issue of Repertoire Magazine.