June 9, 2026- The pandemic exposed just how fragile healthcare supply chains can be. From sudden shortages of critical supplies to overwhelmed distribution networks, providers and vendors realized they needed more transparency, collaboration and smarter systems.
Enter AI and digital transformation – a wave of technology that promises not just efficiency, but the ability to orchestrate entire supply chains while keeping humans in control.
Here’s what industry leader Cody Fisher, President of Concordance Innovations (which houses Surgence), sees as some key things to understand in the evolving world of healthcare supply chain management:
No. 1: Organizations are leaning in – but at scale, it’s still tricky
Healthcare vendors have historically guarded product information and inventory data, sharing it only when necessary. “The industry has made significant progress in recent years in becoming more willing to share information and data,” Fisher said. This includes upstream constraints, product positions and cross-references – all critical for planning and operations.
Yet sharing data with thousands of individual customers remains challenging. Fisher said, “Well, if I’m a vendor, I may be more open to sharing it, but if I’m sharing it with my providers, that means I have to share it a thousand different times.” Each provider has unique systems and workflows, making manual distribution inefficient and error-prone.
“The organizations now are realizing that sharing the data is only a step in the journey,” Fisher added. “As soon as the data is shared across this blurred line between the vendor and provider, there is little knowledge of what the provider did with that data.” Efficient, scalable solutions are essential to move beyond piecemeal efforts.
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