July 8, 2026- Everything starts with a conversation. Friendships, partnerships, marriages – even your relationships with your customers. Communicating with your customers is a huge part of the job, which is why it’s so important to communicate clearly and effectively.
Repertoire Magazine recently spoke to Vance Crowe, the founder of Legacy Interviews and a communications expert, on the value of communication to the sales process, the biggest gaps in communication and how to show genuine curiosity during a sales call.
Starting Legacy Interviews
Crowe has had an interesting career. After graduating college with a degree in communications, he decided he wasn’t interested in that line of work anymore. He went from working as a deckhand to joining the US Peace Corps, eventually ending up in California working at a radio station. At this point, he decided to go back to school to get a Master’s of Arts, Diplomacy and International Relations, which he used while working at places like The World Bank and Monsanto.
He founded Legacy Interviews as a way to sit down with individuals and couples to record their life stories so that future generations can know their family history. Crowe said, “I often say that I went from being a professional speaker to a becoming a professional listener.”
Continue Reading (or now you can also listen!) in the latest issue in Repertoire Magazine.