July 30, 2025- QuidelOrtho earned three awards and top rankings in the 2025 IMV ServiceTrak™ Awards, presented at the Association for Diagnostics & Laboratory Medicine, recognizing excellence in customer satisfaction across key performance areas.
- Awards:
- Chemistry
- Best overall system performance
- Integrated Systems
- Best overall system performance
- Best overall service
- Chemistry
- Top Rankings:
- QuidelOrtho received top rankings in several key categories for Integrated Systems, including:
- #1 Overall Net Promoter Score (NPS) by Manufacturer
- #1 Overall Manufacturer Performance
- #1 Overall Service Engineer Performance
- #1 Overall Training Performance
QuidelOrtho invested in initiatives focused on what customers value most, driving significant advances in reliability, product quality and service. This commitment delivered a 17-point increase in NPS, the largest gain in the category, reflecting higher customer loyalty and satisfaction.
Learn how QuidelOrtho prioritizes customers’ beliefs and values to deliver solutions.
These awards and rankings showcase QuidelOrtho’s comprehensive approach to enhancing both product and service in clinical diagnostics. A key part of this success has been investing in employee development through specialized customer experience training, fueling continued progress and stronger relationships with customers.
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