In this enlightening episode of The Cure, Scotty and Sully dive deep into the evolving world of healthcare with Jennifer Fitzpatrick, a seasoned professional who brings a unique blend of healthcare operations expertise and psychotherapeutic insights.
As the author of “Reimagining Customer Service in Healthcare” and “Cruising Through Caregiving,” Jennifer shares invaluable strategies for enhancing patient and client experiences, tackling the tough conversations around service gaps, and the importance of compassion in caregiving.
Whether you’re a medical employee, sales professional, or a leader seeking to elevate your organization’s service standards, Jennifer’s approach to creating effective “treatment plans” for organizational challenges is not to be missed. Join us for a conversation that promises to redefine your perspective on customer service in healthcare.