December 18, 2025- The role of an experienced distribution account manager is multifaceted, encompassing both product offerings and pricing for customers. It is essential to ensure that everyday medical and surgical items are delivered on time, at the right price, and with consistent quality.
Our trusted manufacturers have done an exceptional job helping us, despite recent supply chain disruptions. Our ability to provide private label products has also helped account managers keep our customers’ costs in line in the face of the challenges they experience.
Declining reimbursements and scarcity of qualified personnel, coupled with increases in wages and costs of healthcare and property insurance, are all factors that keep even our most loyal customers coming to us with requests for better prices and, in worst cases, shopping our prices against our competition. The medical and surgical business is our core connection to our customers and needs to be front and center from an economic and product availability viewpoint. Consultants would tell us that the key customer facing success factors in the medical and surgical business are price and availability. No one who has been in this business for any length of time could argue that these factors are significant.
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