New tool aims to help patients navigate symptoms, appointments, and routine care through the One Medical platform.
Amazon’s primary care company One Medical has launched a new AI-powered Health Assistant, expanding the role of artificial intelligence in how patients access and manage care. The tool is now available to One Medical members through the company’s mobile app and website.
The Health AI assistant is designed to help patients navigate routine health questions, understand medical information, and take next steps in their care. According to Amazon, the assistant can answer questions about symptoms, medications, lab results, and preventive care, as well as help members determine whether they should schedule a virtual visit, an in-office appointment, or seek urgent care.
Unlike general consumer health chatbots, the One Medical assistant is integrated into members’ existing medical records. With patient permission, it can draw on information such as diagnoses, medications, test results, and vaccination history to deliver more personalized responses. Amazon said the assistant was developed in collaboration with One Medical clinicians and operates within HIPAA-compliant privacy and security safeguards.
The AI tool can also handle certain administrative tasks, including booking appointments and supporting prescription renewals, with prescriptions able to be filled through Amazon Pharmacy when appropriate. Company leaders said these features are intended to reduce friction for patients while allowing clinicians to spend more time on direct patient care.
“The U.S. health care experience is fragmented, with each provider seeing only parts of your health puzzle,” said Neil Lindsay, senior vice president of Amazon Health Services. “Health AI in the One Medical app brings together all the pieces of your personal health information to give you a more complete picture – helping you understand your health, and supporting you in getting the care you need to get and stay well. Health AI makes getting health care easier and more convenient, so patients can focus on what matters most: their health.”
Amazon emphasized that the assistant does not replace physicians or provide emergency medical care. When a situation requires clinical judgment or urgent attention, the tool is designed to escalate the issue by connecting patients with One Medical’s care teams or directing them to appropriate in-person services.
The Health AI assistant follows a beta testing phase in which select One Medical members used the tool and provided feedback. Amazon said it will continue to refine the assistant based on real-world use, with clinicians involved in ongoing oversight to ensure safety and accuracy.
The launch comes as health systems, insurers, and technology companies increasingly turn to artificial intelligence to improve access, efficiency, and patient engagement. Since Amazon acquired One Medical in 2023, the company has steadily integrated its technology and logistics capabilities into the primary care platform.