The challenges facing rural healthcare and potential policy solutions. By Jenna Hughes Nearly 46 million people in the U.S. live in rural areas, and roughly 77% of rural counties in the U.S. are considered healthcare deserts, or geographic regions where residents face significant barriers to healthcare access, according to the National Rural Health Association … [Read more...]
Medical Gaslighting
A disparity of trust between clinicians and patients. By Pete Mercer In healthcare, one size does not fit all. Each patient has a unique and dynamic health background that often requires a tailored approach to addressing their health concerns. While there is an overall foundational approach to treatment options, it needs to be a good fit for the patient. Otherwise, they … [Read more...]
Protecting Patients from Hidden Harm
Hospitals Confront Toxic Chemicals in IV Therapy All patients face some risk with IV therapy, but the neonate and pediatric population, the elderly, and oncology patients are especially vulnerable due to their immunocompromised status. A key concern is exposure to DEHP, a chemical found in some IV products that acts as an endocrine disruptor. Despite being banned from … [Read more...]
Sustainable Care Starts Here
Henry Schein’s strategy to make the healthcare supply chain greener. Jennifer Kim Field knows what it takes for the U.S. healthcare supply chain to forge a more sustainable future. The healthcare sector contributes approximately 8.5% of total U.S.-based greenhouse gas emissions (GHG) and 4% of total global GHG. Thinking big picture, if the healthcare sector were a country, … [Read more...]
Behind the Scenes
Recognizing the unsung heroes of the U.S. healthcare supply chain. When we think of healthcare heroes, our minds often turn to physicians, nurses, and the caregivers on the frontlines of patient care. And rightfully so. But behind every successful surgery, every stocked hospital shelf, and every life-saving treatment delivered on time, there is another group of heroes … [Read more...]
Behind the Scenes of Healthcare Delivery
How Eric Robinson and CME Corp. keep the system moving. By Pete Mercer In the world of healthcare, patients and providers rely on medical equipment to be where it needs to be – functioning, installed, and ready to save lives. But behind every delivery is an intricate web of planning, coordination, and execution that often goes unnoticed. At the center of CME Corp.’s … [Read more...]
From Expediter to Strategist
Heather Kolenik’s 30-year journey at Henry Schein. When people think of healthcare, they often picture doctors, nurses, and frontline caregivers. But behind every patient interaction is an unseen network of supply chain professionals ensuring critical products are there when they’re needed most. For Heather Kolenik, Senior Manager of Inventory Management and Large Customer … [Read more...]
Caring for Others, and Each Other
How two Wilburn Medical Supply team members turned adversity into impact. Behind every smooth-running supply chain are people whose dedication and skill keep essential products moving where they’re needed most. At Wilburn Medical Supply, employees like Maria Mabe and Todd Aitken exemplify that commitment, serving customers with unwavering focus even while facing their own … [Read more...]
Leading a Customer Service Revolution
John DiJulius on elevating experience in 2025. By Pete Mercer If you were to purchase something from your company, are you certain that you would be satisfied with the whole experience? From the first interaction to the final purchase, every touchpoint that your customers engage with in the purchasing journey is part of the whole customer experience – and that experience … [Read more...]
The Power of Partnerships
In the competitive world of medical sales, few partnerships have had the staying power – or the impact – of ZOLL and MTMC. Their 25-year collaboration began with a bold idea: bringing defibrillators into non-acute care settings like physician offices. At the time, AEDs were rarely used outside hospitals, making education and market adoption a major hurdle. But that shared … [Read more...]









