March 2023

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Publisher’s Letter

Get the Picture
How reps can simplify their workload and keep customers’ physician office labs running smoothly

Name Recognition
Today’s clinicians want comfort, safety, and recognizable infection prevention brands they trust

Smart Buyers
Five things buyers do to get you to lower your price

How Companies Can Improve Their Customer Service Practices
The danger of being average, and how to create amazing experiences for your customers

Medical Distribution Hall of Fame
Janis Dezso: Listen, Learn and Mentor
Joan Eliasek: It’s Getting Better All the Time
Anne Eiting Klamar: Leader by Necessity

Doctors and the ADA

What your doctors don’t know about the Americans With Disabilities Act may impact quality of care

Building Supply Chain Resilience
How an Arizona report on its healthcare system can help the entire U.S. healthcare supply chain

Supply Chain Leader Profiles

A Pillar of Support
One Cardinal Health rep strives to improve the lives of others, on and off the job

Inbound Marketing Mindset
3 reasons healthcare inbound marketing is a must

Celebrating Preparedness